HDI certifications for the support industry comes to India
28 May 2009, 1733 Hrs

Add comment          Mail          Print          Write to Editor

* Education Directory * Exam Results * Who is Who * Information *Tutorials * Articles * Quote * Classified

New Delhi, May 28 (ANI/Business Wire India): HDI, USA, (www.thinkhdi.com), the premier certification body and largest membership association for the service and support industry, announced it's advent into India with two certification courses scheduled for June 22 to June 26 in Bangalore.

HDI has announced these courses in partnership with QAI, (www.qaiglobal.com), a global consulting and workforce development organization. These courses are for the benefit of the Support industry in India.

For most customers, their experience with support services can often be the deciding factor in choosing one company over another. Like all over the world, these certifications, which will now be available in India, train the associates involved with support centers to increase productivity, drive consistent service delivery and thereby increasing customer satisfaction.

Besides the IT and BPO sectors, industries like banking, insurance, telecom, airlines and retail which have significant support centers would directly stand to gain by these certification courses.

The HDI Support Center Team Lead certification course, slated for 22 and 23 June, 2009 in Bangalore, is designed for support center professionals who have been or will be promoted to a team lead position and require fundamental management and leadership skills for their increased responsibilities.

The HDI Support Center Manager certification course, scheduled to take place from 24 to 26 June, 2009 in Bangalore, focuses on best practice standards and the skills necessary to successfully manage the operational, strategic and tactical components of a support organization.

HDI Certification is based on internationally recognized open standards developed by a committee of worldwide industry leaders, help desk and support center experts, consultants, and practitioners for the benefit of the support industry. The courses in Bangalore will be conducted by Katherine Lord, HDI faculty member.

Commenting on HDI's advent into India, Navyug Mohnot, CEO, QAI, said, "The support center manager must act as a support leader and strategically align the support center to the organization. We are very happy to partner with HDI and bring their courses to India where the Indian industry can benefit from the global best practices." (ANI)

Related Latest

Test match against India starts from scratch, says Sangkkara Sonia Gandhi assures support to wives of Hemant Karkare, Vijay Salaskar Pakistan says India cannot decide Kashmir issue unilaterally Redmond, Broom confess to misconduct during India tour As far as Kashmir issue is concerned, India will not redraw borders: Singh No apprehension about US viewing India differently: Manmohan Singh Elizabeth Hurley's India affair over? AirAsia set to become most connected non-local airline in India Funeral industry workers at greater leukemia risk US does balancing act on India and China

Related Latest

What kind of China at PM's banquet? Security beefed-up in Mumbai ahead of 26/11 anniversary Test match against India starts from scratch, says Sangkkara Sonia Gandhi assures support to wives of Hemant Karkare, Vijay Salaskar Indian sub-continent is prone to nuclear war: Army Chief Chhattisgarh man, a snake venom junkie Centre to set up six Spice Parks Widows of 26/11 martyrs meet Sonia 'Pigeon' McGrath still as miserly and deadly as in his hey-day India -ASEAN free trade agreement to come into force in January 2010

• What kind of China at PM's banquet?
• Security beefed-up in Mumbai ahead of 26/11 anniversary
• Test match against India starts from scratch, says Sangkkara
• Sonia Gandhi assures support to wives of Hemant Karkare, Vijay Salaskar
• Indian sub-continent is prone to nuclear war: Army Chief

• भारतीय क्रिकेट की मजबूत दीवार
• कंगारूओं के आगे ढेर, चीतों से कैसे मुकाबला करेंगें शेर
• Reducing greenhouse gases may not be enough to slow global warming
• बीकानेर महापौर चुनावः एक विश्लेषण
• Deepawali: The Festival Of Lights